Privacy Policy

This website,, is an offer of Candulor AG, Boulevard Lilienthal 8, CH-8152 Glattpark (Opfikon), Switzerland, as Controller within the meaning of Art. 4 EU General Data Protection Regulation ("DS-GVO"). Our Data Protection Officer can be reached at or at our postal address, care of "the Data Protection Officer".

Your privacy concerns are important to Candulor AG ("Ivoclar Vivadent", "us", "we" or "our") and protecting your privacy and safeguarding your information is our top priority. You need to know what personal information is collected through our website ("Service") and how your information could be used. As such, this privacy policy also explains what information we may collect about you. 


1. General remarks 

The security and protection of your personal information while using our website is of great concern to Candulor AG and we are committed to complying with the applicable data protection laws. 

Our privacy policy is designed to inform you about the information and personal data we collect, how we use it, and what your options are in relation to the collection and use of your data. This policy applies to all Candulor AG customers and Candulor AG website visitors. Personal data means any data that can be used to identify you, such as your name, address, e-mail addresses and user behaviour.

Your data will be stored, processed and used in accordance with this policy and the relevant data protection legislation. 

We process and use your data to enable you to use the Candulor AG website and for other purposes that you have previously consented to. 

Our employees and agents handling your inquiries are bound by confidentiality. 

We will not pass on your personal information to third parties outside the Candulor without your consent, and you may revoke your consent at any time. 


2. Browser-related data processing 

As with any website, when accessing the Candulor website through our web server, the domain name or IP address of the accessing computer is stored temporarily, as well as the access date, file requests by the website visitor (filename and the associated information on the full internet address), the HTTP response code, the browser type and size of files transferred, in bytes, during the session. This information is necessary to transmit the files you request on the Candulor website, as well as for system security reasons. Cookies (see Section 4 below for details) are also used to collect anonymous traffic data from our website users. This anonymous traffic data may be used for market research purposes and the demand-oriented design of our website.  

2.1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files stored on your computer, to enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within European Union member states or in other states contracting to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator other services related to website usage and internet usage.

According to Google, the IP address submitted from your browser as part of Google Analytics will not be combined with other Google data.

You can prevent the storage of cookies by setting your browser software correspondingly; however, if you do this, please note that you may not be able to use all the features of this website to the fullest extent. You can also prevent Google’s collection of the data generated by the cookie related to your use of the website (including your IP address) as well as Google’s processing of this data by downloading and installing the browser plug-in available at the following link:

This website uses Google Analytics with the extension "anonymizeIp()". IP addresses are processed through this in a shortened form, an individual identification can be removed thereby. Insofar as data collected about you is attributed a personal reference, it will be removed immediately and thus personal data will also be deleted immediately.

We use Google Analytics to be able to analyse and regularly improve the use of our website. With the statistics obtained, we can improve our product offering and make it more interesting for you as a user. For the exceptional cases in which personal Information is transferred to the US, Google has submitted to the EU-US Privacy Shield, Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1.1(f) DS-GMO.

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: .html, 
Safeguarding your data Policy:, and the Google Privacy Policy:

2.1. Crazy Egg

In addition, this site uses the Crazy Egg tool to analyse and improve the use of our website. Through the use of cookies, this tool can evaluate how the website is used, such as what content is clicked on and scrolled over. Crazy Egg does not collect or process personal information about you. 
You may object to the processing of data generated by Crazy Egg at any time. To do this, you must follow the instructions at Crazy Egg privacy policy can be found at


3. Use of personal data that you provide us voluntarily

3.1. General contact information

The specification of your personal data (such as your name, address and phone number) is entirely voluntary. You confirm your consent by sending the data that you enter in a contact form provided on the website. For example, if you order additional documentation, make an appointment or send us email, you will be asked for personal information. Your data will only be used as required for your request. If you give us your consent by submitting your data, we will also use the data for promotions and your information will thus be stored in a database maintained by Candulor and used by Candulor AG and companies in the Candulor Group ( to keep you up to date with information about Candulor AG products, services and activities. You can withdraw your consent mentioned above at any time for the future. To withdraw your consent, please send an email to

3.2. Newsletter

If you want to subscribe to our newsletter, we will need your email address. Your email address will only be used to send you our newsletter. You can withdraw this consent at any time in future. To withdraw your consent, please send an email to or click the unsubscribe link at the end of our newsletter.


4. Cookies

5. Transfer of data to third parties 

We will not transfer your personal data to third parties without your consent. Your personal data will only be transferred to third parties as far as required for processing your request, in particular within Candulor, in accordance with your consent. When collecting data, you will be notified of the recipients or categories of recipients. We will not sell, license or lease your personal information to other parties. We may disclose your information if we have a good faith belief that disclosure is necessary for compliance with laws, for law enforcement purposes or compliance with court orders, or to protect another person's rights, property, or safety, including our own property or our rights.

Forwarding to external service providers can be carried out as part of order data processing in accordance with Art. 28 GDPR. These have been carefully selected and commissioned by us, are bound by our instructions as well as the provisions of the GDPR and are regularly monitored.


6. Social networks

On our website, you will find links to the Facebook, Twitter, YouTube, LinkedIn and Instagram social networks. Data (such as the home page, user name if you are logged in to the respective service, IP address) is only sent to the platform operator when you have clicked the respective button. Please be aware of the privacy policy of the respective platform operator concerning its collection and use of data.

In addition, the following privacy notices apply: 

6.1 Facebook 

We use the ‘Like’ and ‘Share’ buttons ("Facebook Plugins") of Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA ("Facebook"), linking this website to the Facebook social network. Further information on the function and appearance of Facebook plugins can be found at

With activation (see section 4.2) of the Facebook plugins, your browser establishes a direct connection to the Facebook servers. The Facebook plugin content is transmitted by Facebook directly to your browser. At the same time, certain data will be transmitted from your browser to Facebook. This happens regardless of whether you click on the Facebook plugins or not. We have no control over the amount of data Facebook collects in this way. To our current knowledge, this involves the following data:

1.    page visited on our website that contains the Facebook plugin,
2.    general data transmitted by your browser (IP address, browser type and version, operating system, time),
3.    for Facebook users registered and logged in, the respective Facebook identification number.

For the purpose and scope of the data collection and further processing and use of data by Facebook, as well as your related rights and settings options to protect your privacy, please refer to the Facebook privacy policy: You have a right to object to the creation of any user profiles, but you must contact Facebook to exercise this right. The legal basis for the use of the Facebook plug-in is Art. 6 (1) 1(f) GDPR.

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your member data stored on Facebook, you must log out of Facebook before visiting our website and possibly delete existing Facebook cookies. Facebook plugins can also be blocked with the help of browser add-ons. More information can be found on the add-on pages of your browser.

6.2 Twitter

We use the Twitter ‘Tweet’ button to connect to Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). More information on the function and appearance of the Tweet button can be found here:, button.

With activation (see section 4.2) of the Tweet button, your browser establishes a direct connection to the Twitter servers. The content of the plugin is transmitted by Twitter directly to your browser. At the same time, certain data is transmitted from your browser to Twitter. This happens regardless of whether you click on the Tweet button or not. We have no control over the amount of data Twitter collects in this way. To our current knowledge, this involves the following data with regard to the Tweet button in particular:

1.    the page visited on our website that contains the button,
2.    general data transmitted by your browser (IP address, browser type and version, operating system, time).

The tweet button can also be hidden by browser add-ons so that no Twitter data collection occurs. The legal basis for the use of the Tweet-Button is Art. 6 (1) 1(f) DS-GMO.

6.3 YouTube

To view our videos, we use the video service of YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA ("YouTube"). 

If YouTube videos are embedded directly on our website, the embedded video’s content will be transmitted by YouTube directly to your browser. At the same time, certain data will be transmitted from your browser to YouTube. This happens regardless of whether you click the video or not. We have no control over the amount of data YouTube collects in this way. To our current knowledge, this involves the following data with regard to the embedded YouTube videos in particular:

1.    the page visited on our website that contains the video
2.    general data transmitted by your browser (IP address, browser type and version, operating system, time), 
3.    for registered and logged in YouTube or Google users, their Google user ID.

Embedded YouTube videos can also be hidden by browser add-ons so that YouTube does not collect data.


7. Transmission of data to other countries

Some of our affiliates are located in countries with a different privacy level. This is particularly so for countries outside the European Economic Area (EEA). A complete list of our worldwide affiliates can be found at Personal data is only transferred to countries outside the EEA subject to the following conditions:

  • the European Commission has issued an “adequacy decision” for the other country under Article 45 GDPR, thus stating that the other country provides an adequate data protection level; or
  • appropriate legally binding data protection measures have been agreed with the data recipient. These may be guarantees or binding internal data protection regulations, for example. A copy of these agreements can be requested from; or
  • if you have expressly consented to the proposed data transfer or if we are entitled to submit for any other reason stated in Art. 49 GDPR.


8. Security 

Please note that third party access cannot be ruled out completely when data is transmitted over the internet. Since Candulor AG does not yet use encrypted transmission protocols, protection against unauthorized access cannot be guaranteed. We cannot guarantee that information or personal data will not be misused or disclosed to third parties. We cannot be held liable for any misuse or disclosure. 


9. Your rights

Upon request, we will gladly provide you with information about your personal data in our database. The information is free and will be provided immediately. Please contact us at or send us a written request by post to Candulor AG, Boulevard Lilienthal 8, CH-8152 Glattpark, Switzerland or by fax to +41 44 805 90 90.

In addition to the right to information, you also have the following rights:

  • the right to rectification or erasure,
  • the right to restriction of data processing,
  • the right to object to data processing,
  • the right to data portability.

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

If you have any questions or suggestions regarding data protection, please send us an email to the following address:


10. Representation

The representative corresponding to Art 27 DSGVO of Candulor AG in the EC is Candulor Dental GmbH, Am Riederngraben 6, 78239 Rielasingen-Worblingen, Germany, phone +49 7731 79783-0,


11. Changes

We reserve the right to change this data protection information at any time. The respective changes will be published here, so that you can find out about them at any time. 

Last modified: November 5th, 2020